Here’s the first thing you see after entering through the gate at Le Belle Vue where we are staying for another night.
I check in to around 25-30 different hotels per year. I’m already at 19 for 2018 and it’s just August. I’m guessing it’ll be closer to 35 hotels before the year is over. I honestly don’t know anyone that sleeps in so many different beds as Charlotte and I do. None of which beat our crazy comfortable bed at home, I might add.
First impressions at hotels are important in all kinds of ways and situations. Especially in the hospitality industry – in which I’ve spent a significant amount of time, both working within and, for the past two decades, as a guest.
There’s an old saying that if your first impression of a hotel (or, a BnB for that matter) is good, you’ll enjoy the stay and overlook most shortcomings that might follow. Similarly, if your very first impression is miserable, it will take about 7 consecutive positive experiences to overcome that first negative one.
I certainly subscribe to this »theory« and therefore pay absurdly close attention to all visual and auditory input and cues during the first few minutes after arriving at a hotel. The beautiful garden installation above is a great example of how to visually manage the aforementioned crucial first impression. At least visually.